Store Policy

Shipping

We ship worldwide via FedEx. All domestic (North America) orders are shipped with FedEx except PO Box addresses, which are sent via Canada Post. Orders are processed within 48 hours (excluding weekends and holidays). An email with tracking information will be sent once the order has been dispatched. Note that alterations can postpone shipments for up to 5 business days.

A signature is required for all packages.

Shipping is a flat rate of $5 for orders shipped within Canada, $10 to the United States, and $30 for the rest of the world. Shipping to Russia is $60.

 

Returns & Exchanges

We do not offer refunds, only store credit. To be eligible for store credit, the merchandise must be returned in its original condition, unworn & unwashed with tags still attached. Items that have been altered are final sale.  This includes items that have been hemmed, leather patch swaps, or sleeve shortening.  

Returns are accepted within 21 days of the order date. Store credit is valid for 365 days.

All sale items and altered items are final sale. No exchanges or returns will be accepted on these items.

Any merchandise returned without prior approval will not be accepted.

The customer is responsible for shipping and customs charges associated with a return. Tate + Yoko is not responsible for loss of or damage to returned goods whilst in transit from the customer.

 

How to Request a Return

Please go to our return request page here. You can monitor the status of your return request by accessing this page any time. Requests are reviewed within 48 hours (excluding weekends, and holidays). 

 

Payments & Charges

Visa, MasterCard & American Express are accepted. Occasionally, we may require additional information to verify your identity. In this case we will contact you by e-mail or by telephone. We reserve the right to cancel an order for any reason.

All prices are in listed in USD

 

Taxes & Duty

Orders Shipped to Canada are subject to applicable taxes. Orders shipped to USA are not subject to sales tax.  Import duty and brokerages charges associated with the delivery will be covered by The Unbranded Brand. Orders shipped internationally (excluding Canada & USA) are subject to applicable taxes and duties and are the sole responsibility of the receiver. Please check with your local customs office for your local rules and regulations.

 

Lost & Damaged Items

If your package was lost or arrived damaged please contact us at info@theunbrandedbrand.com.  Include your order #, tracking # as well as brief description of the situation, along with photos of damages if applicable.  We will then open an investigation and take further steps to resolve the problem.  

 

Item Availability & Sizing

Despite our efforts in synchronizing the website merchandise with our stock, some items that appear on the website may be out of stock. In this case, we will automatically refund your payment and inform you shortly after the order is placed.

 

Hemming

Chain-stitch hemming is free for all denim purchased made online from The Unbranded Brand. Before checking out, note the desired inseam length in the Special Instructions portion on the Cart Page. Hemming takes approximately 5 business days and there can be up to a 0.25 inch difference in the requested inseam. 
All hemmed jeans are final sale.

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