Returns

Returns are accepted within 30 days of delivery.

Approved returns are refunded as store credit issued by digital gift card.

To be eligible for a return, items must be:

New, unworn, unaltered and unwashed
Free from damage, stains, odours or other signs of wear
Returned with all original tags attached

Sale items are final sale and are not eligible for return or store credit.

Returns must be submitted through our return portal before being mailed. Returns sent without prior approval will not be accepted.

Submit a return

Return Shipping

Returns must be sent by mail. Customers are responsible for return shipping costs.

A discounted return label is available through our return portal for $15 USD. If you use our label and your return is accepted, the $15 USD label fee will be deducted from the value of your digital gift card.

For cross-border returns, the necessary customs documents will be provided with the return label.

Customers shipping from an APO or FPO address must arrange the return through their local postal service.

The Unbranded Brand is not responsible for returned merchandise that is lost or damaged in transit. We recommend keeping your tracking information until your return has been processed.

Store Credit

Once your return has been received, inspected and accepted, a digital gift card will be sent to the email address associated with your order.

The gift card will be issued for the value of the accepted returned merchandise, less the $15 USD return-label fee if our discounted label was used.

Original shipping charges are not refunded.

Please allow up to seven business days after your return is delivered to us for inspection and processing.

Exchanges

We do not offer direct exchanges for online orders.

To order another size or item, return the original item through our return portal and place a separate order online.

How to Request a Return

Select Request a Return below.
Enter your order number and the email address associated with your order.
Select the eligible item or items you would like to return and provide the reason for the return.
Eligible return requests are normally approved immediately. Carefully follow the return instructions sent to you by email.

Return requests involving a defective, damaged or incorrect item require manual review. Please allow up to two business days for us to review the request and contact you.