Store Policy

Hemming - ALL HEMMED JEANS ARE FINAL SALE
Chain-stitch hemming is free for all denim purchased online from The Unbranded Brand. Before checking out, indicate your desired inseam length in the Special Instructions portion on the Cart Page. Hemming takes approximately 5 business days and there can be up to 0.25” variance in the requested inseam.


Shipping
We ship worldwide via FedEx. All domestic (North America) orders are shipped with FedEx except PO Box addresses, which are sent via Canada Post. Orders are processed within 48 hours (excluding weekends and holidays). An email with tracking information will be sent once the order has been dispatched. Note that alterations can postpone shipments for up to 5 business days.

A signature is required for all packages.

Shipping is a flat rate of $5 for orders shipped within Canada, $10 to the United States, and $30 for the rest of the world. Shipping to Russia is $60.


Returns & Exchanges
We accept returns for store credit only - We do not offer refunds, Merchandise must be returned in its original condition, unworn and unwashed with all tags still attached. Merchandise that has been altered in any way is considered a final sale. This includes items that have been hemmed.


Returns are accepted within 21 days of the order date. Store credit is valid for 365 days.

Any merchandise returned without prior approval will not be accepted.

The customer is responsible for shipping and customs charges associated with a return. Tate + Yoko is not responsible for loss of or damage to returned goods while in transit from the customer.


How to Request a Return
Please go to our return request page here. You can monitor the status of your return request by accessing this page at any time. Requests are reviewed within 48 hours (excluding weekends, and holidays).


Payments & Charges
Visa, MasterCard, and American Express are accepted. Occasionally, we may require additional information to verify your identity. In such cases we will contact you by e-mail or by telephone. We reserve the right to cancel an order for any reason.

All prices are listed in USD.


Taxes & Duty
Orders Shipped to Canada are subject to applicable taxes. Orders shipped to USA are not subject to sales tax. Import duty and brokerages charges associated with the delivery will be covered by The Unbranded Brand. Orders shipped internationally (excluding Canada & USA) are subject to applicable taxes and duties and are the sole responsibility of the receiver. Please check with your local customs office to learn about their fees, rules, and regulations.


Damaged Items
If your package arrived damaged please contact us at info@theunbrandedbrand.com. Include your order number, tracking number, and a brief description of the situation, along with photos of the damage. We will open an investigation and take further steps to resolve the problem.


Item Availability & Sizing
Despite our efforts in synchronizing the website merchandise with our stock, some items that appear on the website may be out of stock. In such cases, we will automatically refund your payment and inform you shortly after the order is placed.

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