Store Policy

Return & Exchange Policy

Returns

We do not offer refunds; items may be returned for store credit (in the form of a gift card) within 21 days of purchase.  Items must be in new condition with original tags, unworn, unaltered, unwashed, and free from damages by the customer.  Sale items are considered final sale and are not eligible for store credit.

Exchanges

We are unable to offer exchanges online. We recommend returning your order and placing a new order online.

Request a Return

Please go to our return request page here. You can monitor the status of your return request by accessing this page at any time. Requests are reviewed within 48 hours (excluding weekends, and holidays).

 

Hemming

Chain stitch hemming is free when you purchase a pair of jeans online from The Unbranded Brand.  At check out indicate your desired inseam length in the Special Instructions portion on the Cart Page.  Hemming can take up to 5 business days to complete and there can be up to 0.25” variance in the requested inseam.

Note: Hemmed items are considered final sale and are not eligible for store credit.

 

Shipping

We ship worldwide via FedEx. All domestic (North America) orders are shipped with FedEx except PO Box addresses, which are sent via Canada Post. Orders are processed within 48 hours (excluding weekends and holidays). An email with tracking information will be sent once the order has been dispatched. Note that alterations can postpone shipments for up to 5 business days.

Shipping is a flat rate of $5 for orders shipped within Canada, $10 to the United States, and $18 for the rest of the world. Shipping to Russia is $45.

Undeliverable Packages

If our shipping carrier is unable to deliver a package, we are notified and attempt to make contact the receiver in order to make delivery arrangements.  Packages are often undeliverable due to an incorrect shipping address, or the refusal to pay international duties and taxes.  If we are unable to arrange delivery of the package within 3 days of initial contact, the shipment is returned to Tate + Yoko.  To avoid this, it is important that accurate shipping and contact information is submitted during check out in addition to prompt communication if contacted.
In the event that a package is undeliverable and returned to Tate + Yoko, return shipping fees ($10 Canada, $15 USA, $60 Russia, $30 International) will be applied and deducted from store credit.

Standard shipping rates will apply to packages that require reshipment.

 

Payments & Charges

Visa, MasterCard, and American Express are accepted. Occasionally, we may require additional information to verify your identity. In such cases we will contact you by e-mail or by telephone. We reserve the right to cancel an order for any reason.

All prices are listed in USD.

 

Taxes & Duty

Orders Shipped to Canada are subject to applicable taxes. Orders shipped to USA are not subject to sales tax. Import duty and brokerages charges associated with the delivery will be covered by The Unbranded Brand. Orders shipped internationally (excluding Canada & USA) are subject to applicable taxes and duties and are the sole responsibility of the receiver. Please check with your local customs office to learn about their fees, rules, and regulations.

 

Lost & Damaged Items

If your package was lost or arrived damaged please contact us at info@theunbrandedbrand.com.  Include your order #, tracking # as well as brief explanation of the damage, along with applicable photos. We will then take further steps to resolve the issue.  

 

Item Availability & Sizing

Despite our efforts in synchronizing the website merchandise with our stock, some items that appear on the website may be out of stock. In such cases, we will automatically refund your payment and inform you shortly after the order is placed.

 

How Does Sezzle Work

Sezzle is a payment solution that gives you the freedom to buy now and pay later - with no interest! When you complete a purchase with Sezzle, we will process your order just like you paid in full, but you will have only paid a fraction of the cost.

 

How does it work?

Select Sezzle as your payment method during checkout.

New Sezzle customers will need to create a Sezzle account, returning Sezzle customers will need to login.

Sezzle will do a soft credit check for approval of the transaction.

As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal installments (typically three), each two weeks apart.

Sezzle automates the remaining payments through whichever payment method is on file.

No interest or processing fees are charged to you - as long as you pay everything off on time, you only pay for what you ordered!

 

Does Sezzle hurt my credit score?

Sezzle will not have an impact on your credit - they do not perform hard credit checks. Instead, they perform "soft checks" by reviewing your credit score as part of their risk check.

 

Is Sezzle secure?

Your security is of utmost importance to us too! Sezzle undergos quarterly scans and yearly audits to ensure your data is safely stored in our systems – and to maintain compliance at the highest level in the Payment Card Industry (PCI): PCI Level 1.

 

Who can use Sezzle? To use Sezzle, you must be 18 years or older* and have a valid phone number based out of either the United States or Canada.

You will also need to have an email address as well as a payment method ready at checkout - we accept all major debit and credit cards, and you can also link a bank account directly. At this time, prepaid cards are not able to be used to place orders, but you can use them to pay off existing orders.

*You must be 19 years or older in Alabama, or if you are a ward of the state and live in Nebraska.

 

How do I sign up for Sezzle?

You can either sign up and get your account set up directly through the Sezzle website, or you can sign up as you check out at a merchant's site! Either option will walk you through the same signup process. 

To get signed up, you will need to have a working phone number based out of the US or Canada, as well as a payment method (debit/credit card or bank account) to link to your account.

To get signed up, click here.

 

Why was my order not approved?

We try to offer all applicants a simple payment plan through Sezzle, but unfortunately, we’re not always able to approve every order. Our system assesses every order individually, taking into account your available funds, outstanding orders, and the total cost of the order you’re trying to place. If you’re not approved for any reason, we’ll notify you right away.Here are a few reasons you may have been denied:

Insufficient funds. Typically, we check to make sure you have at least 25% of the total order cost available at the time you place an order.

Too new to Sezzle. The longer you use Sezzle, the better your chances of getting approved. Usually, we’re less restrictive after the first six weeks.

Outstanding balance(s). The amount you owe on previous orders and the number of open orders on your account both impact your chances of being approved by Sezzle. Paying off your outstanding balances can improve your chances of getting approved.

Order value. Reducing the total cost of your order, or splitting it into two or three smaller transactions, can improve your chances of getting approved.

Payments linked to your account. Adding another debit or credit card to your Sezzle account helps us understand your repayment ability, which can help get you approved.

Keep in mind: Just because you’re not approved today, doesn’t mean you won’t be tomorrow. Every order is unique – so keep using Sezzle!

For More Information About Sezzle please browse Sezzle's FAQ's here https://sezzle.com/faq/shopper or reach out via email to shoppersupport@sezzle.com