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Store Policy

Return & Exchange Policy

Returns

We do not offer refunds; items may be returned for store credit (in the form of a gift card) within 21 days of purchase.  Items must be in new condition with original tags, unworn, unaltered, unwashed, and free from damages by the customer.  Sale items are considered final sale and are not eligible for store credit.

Exchanges

We are unable to offer exchanges online. We recommend returning your order and placing a new order online.

Request a Return

Please go to our return request page here. You can monitor the status of your return request by accessing this page at any time. Requests are reviewed within 48 hours (excluding weekends, and holidays).

 

Hemming

Chain stitch hemming is free when you purchase a pair of jeans online from The Unbranded Brand.  At check out indicate your desired inseam length in the Special Instructions portion on the Cart Page.  Hemming can take up to 5 business days to complete and there can be up to 0.25” variance in the requested inseam.

Note: Hemmed items are considered final sale and are not eligible for store credit.

 

Shipping

We ship worldwide via FedEx. All domestic (North America) orders are shipped with FedEx except PO Box addresses, which are sent via Canada Post. Orders are processed within 48 hours (excluding weekends and holidays). An email with tracking information will be sent once the order has been dispatched. Note that alterations can postpone shipments for up to 5 business days.

Shipping is a flat rate of $5 for orders shipped within Canada, $10 to the United States, and $18 for the rest of the world. Shipping to Russia is $45.

Undeliverable Packages

If our shipping carrier is unable to deliver a package, we are notified and attempt to make contact the receiver in order to make delivery arrangements.  Packages are often undeliverable due to an incorrect shipping address, or the refusal to pay international duties and taxes.  If we are unable to arrange delivery of the package within 3 days of initial contact, the shipment is returned to Tate + Yoko.  To avoid this, it is important that accurate shipping and contact information is submitted during check out in addition to prompt communication if contacted.
In the event that a package is undeliverable and returned to Tate + Yoko, return shipping fees ($10 Canada, $15 USA, $60 Russia, $30 International) will be applied and deducted from store credit.

Standard shipping rates will apply to packages that require reshipment.

 

Payments & Charges

Visa, MasterCard, and American Express are accepted. Occasionally, we may require additional information to verify your identity. In such cases we will contact you by e-mail or by telephone. We reserve the right to cancel an order for any reason.

All prices are listed in USD.

 

Taxes & Duty

Orders Shipped to Canada are subject to applicable taxes. Orders shipped to USA are not subject to sales tax. Import duty and brokerages charges associated with the delivery will be covered by The Unbranded Brand. Orders shipped internationally (excluding Canada & USA) are subject to applicable taxes and duties and are the sole responsibility of the receiver. Please check with your local customs office to learn about their fees, rules, and regulations.

 

Lost & Damaged Items

If your package was lost or arrived damaged please contact us at info@theunbrandedbrand.com.  Include your order #, tracking # as well as brief explanation of the damage, along with applicable photos. We will then take further steps to resolve the issue.  

 

Item Availability & Sizing

Despite our efforts in synchronizing the website merchandise with our stock, some items that appear on the website may be out of stock. In such cases, we will automatically refund your payment and inform you shortly after the order is placed.